PulsePoint Training Solutions Ltd – Course Booking Terms & Conditions

Address: Unit 39, Gelli Industrial Estate, Gelli, Pentre, CF41 7UW
Email: ben@pulsepoint-training.co.uk
Company No.: 016819899

1. General Information

1.1 These Terms and Conditions apply to all training courses provided by PulsePoint Training Solutions Ltd (“we”, “us”, “our”).
1.2 By booking onto a course, the learner (“you”, “the delegate”, “the client”) agrees to these Terms and Conditions.
1.3 It is your responsibility to ensure you meet all course pre-requisites before booking.

2. Bookings and Payment

2.1 A provisional booking will be held for 7 calendar days from the date of invoice. If payment is not received within this period, the place may be released.
2.2 The 7-day holding period may be extended only with prior written agreement from the Company Director.
2.3 If the course start date is within 14 days of booking, payment is due immediately, and the 7-day holding period does not apply.
2.4 A booking is confirmed only when full payment has been received or an official purchase order has been accepted in writing.
2.5 Full payment must be received no later than 14 days before the course start date unless otherwise agreed in writing.
2.6 We reserve the right to cancel your place if payment is not received by the required deadline.

3. Learner Cancellations, Transfers, and Refunds

3.1 Learner Cancellations

Cancellations must be made in writing (email acceptable).

More than 14 days before the course → Full refund minus £25 administration fee
7–14 days before the course → 50% refund minus £25 administration fee
Less than 7 days before the course → No refund

3.2 Non-Attendance

Failure to attend a booked course without prior written notice will result in the full course fee being forfeited, except where Clause 5.4 (Illness or Early Departure During a Course) applies.

3.3 Substitutions

A substitute delegate may attend at no extra cost, provided:

Written notice is given at least 72 hours before the course start date; and
The substitute meets all course pre-requisites.

3.4 Course Transfers

Requests to transfer to another course date must be made at least 14 days before the original course start date.

Transfers are subject to availability
A £25 administration fee applies

4. Provider Cancellations and Changes

4.1 We reserve the right to cancel, postpone, or reschedule any course due to insufficient numbers, trainer illness, or unforeseen circumstances.
4.2 In such cases, you will be offered either:

A full refund, or
A transfer to a future course date at no additional cost.

4.3 PulsePoint Training Solutions Ltd is not responsible for indirect costs such as travel or accommodation.

5. Course Attendance, Conduct, and Completion

5.1 Attendance Requirements

Learners must attend 100% of the course duration and successfully complete all required assessments, practical elements, and learning outcomes to be eligible for certification in line with awarding body requirements.

Late arrivals may be refused entry if learning outcomes cannot be achieved.

5.2 Conduct

Learners must behave professionally and respectfully at all times.
We reserve the right to remove any delegate displaying inappropriate, unsafe, or disruptive behaviour without refund.

5.3 Fitness to Train

Learners must ensure they are medically fit to participate in all required elements of the training, including any practical or physical activities forming part of the qualification. Learners must inform the trainer, prior to or at the start of the course, of any injury, medical condition, pregnancy, or limitation that could affect safe participation.

Some regulated or awarding-body qualifications require learners to physically demonstrate specific skills for assessment. These activities must be personally performed and witnessed by the trainer for successful completion. Examples may include:

Performing continuous CPR for a minimum assessed duration (e.g., 2 minutes)
Casualty handling or movement techniques
Use of resuscitation or emergency equipment
Participation in practical scenarios or simulations

Where a learner is unable to complete mandatory practical assessments, certification cannot be issued unless the awarding body permits an approved reasonable adjustment or alternative assessment method.

PulsePoint Training Solutions Ltd will make reasonable adjustments where appropriate and permitted by the awarding body and equality legislation; however, adjustments cannot compromise required learning outcomes, assessment criteria, or safety standards.

Failure to disclose a condition preventing safe participation may result in removal from practical activities or the course, managed under Clause 5.4.

5.4 Illness or Early Departure During a Course

If a learner becomes unwell or cannot continue:

Certification cannot be issued unless all required hours and assessments are completed.
PulsePoint may, at its reasonable discretion, offer:
- Transfer to a future course, or
- Re-attendance for missed elements,
  subject to availability and medical evidence where requested.
Without evidence, absence may be treated as non-attendance and the full fee forfeited.
Illness transfers are normally free of charge where evidence is provided.
Re-attendance should occur within 3 months, unless agreed otherwise.

6. Certification

6.1 Awarding Body Courses

Electronic certificates are issued once all assessments are passed.
Printed certificates are charged at the awarding body rate plus £10 admin fee.

6.2 PulsePoint In-House Courses

Hard copy certificates are included.
Replacements cost £10 per copy.

6.3 Replacement Certificates (Awarding Body)

Charged at awarding body rate plus £10 admin fee.

7. Data Protection

7.1 Personal data is processed in accordance with UK GDPR, the Data Protection Act 2018, and the PulsePoint Data Protection Policy.
7.2 Data is collected only where necessary for booking, delivery, certification, compliance, and administration, and may be shared with awarding bodies or regulators where required.
7.3 Data is stored securely using:

Password-protected electronic systems, and
Locked physical storage

with safeguards against unauthorised access or loss.

7.4 Typical retention periods:

Learner/assessment records – minimum 3 years
Financial/employment records – 6 years

after which data is securely destroyed.

7.5 Subject Access Requests are normally fulfilled within one month.
7.6 Reportable breaches will be notified to the ICO within 72 hours where required.

8. Liability

8.1 Total liability shall not exceed the course fee paid.
8.2 We are not liable for indirect or consequential losses, including:

Loss of earnings or income
Travel, accommodation, or subsistence costs
Loss of business or opportunity

8.3 No responsibility is accepted for loss or damage to personal property.
8.4 Nothing excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded

9. Governing Law

These Terms are governed by the laws of England and Wales, with disputes subject to the courts of England and Wales.

10. Venue Changes

10.1. PulsePoint Training Solutions Ltd reserves the right to relocate any course to an alternative venue within 20 minutes’ travel of the originally advertised location.
10.2. By booking a course, you agree to attend at any such alternative venue.
10.3. No refund or compensation will be provided if you are unable or unwilling to attend the alternative venue, provided it is within the 20-minute radius.
10.4. Delegates will be notified of the venue change as soon as reasonably possible.