PulsePoint Training Solutions Ltd – Course Booking Terms & Conditions
Address: Unit 39, Gelli Industrial Estate, Gelli, Pentre, CF41 7UW
Email: ben@pulsepoint-training.co.uk
Company No.: 016819899
1. General Information
1.1. These Terms and Conditions apply to all training courses provided by PulsePoint Training Solutions Ltd (“we”, “us”, “our”).
1.2. By booking onto a course, the learner (“you”, “the delegate”, “the client”) agrees to these Terms and Conditions.
1.3. It is your responsibility to ensure you meet all course pre-requisites before booking.
2. Bookings and Payment
2.1. A provisional booking will be held for 7 calendar days from the date of invoice. If payment is not received within this period, the place may be released.
2.2. The 7-day holding period may be extended only with prior written agreement from the Company Director.
2.3. If the course start date is within 14 days of the booking date, payment is due immediately, and the 7-day holding period does not apply.
2.4. A booking is confirmed only when full payment has been received or an official purchase order has been accepted in writing.
2.5. Full payment must be received no later than 14 days before the course start date, unless otherwise agreed in writing.
2.6. We reserve the right to cancel your place if payment is not received by the required deadline.
3. Cancellations and Refunds
3.1. Learner Cancellations:
Cancellations must be made in writing (email acceptable).
More than 14 days before the course: full refund minus £25 administration fee.
7–14 days before the course: 50% refund minus £25 administration fee.
Less than 7 days before the course: no refund.
3.2. Non-Attendance:
Failure to attend a booked course without prior written notice will result in the full course fee being forfeited.
3.3. Substitutions:
A substitute delegate may attend at no extra cost, provided that:
Written notice is given at least 72 hours before the course start date, and
The substitute meets all relevant pre-requisites.
3.4. Course Transfers:
Requests to transfer to another course date must be made at least 14 days before the original course start date. Transfers are subject to availability and will incur a £25 administration fee.
4. Provider Cancellations and Changes
4.1. We reserve the right to cancel, postpone, or reschedule any course due to insufficient numbers, trainer illness, or unforeseen circumstances.
4.2. In such cases, you will be offered either:
A full refund, or
A transfer to a future course date at no additional cost.
4.3. PulsePoint Training Solutions Ltd is not responsible for indirect costs such as travel or accommodation expenses.
5. Course Attendance and Conduct
5.1. Learners must attend the full duration of the course to meet qualification and assessment requirements.
5.2. Late arrivals may be refused entry if learning outcomes cannot be met.
5.3. Learners are expected to behave professionally and respectfully at all times. We reserve the right to remove any delegate exhibiting inappropriate or disruptive behaviour without refund.
6. Certification
6.1. Awarding Body Courses:
Awarding organisations now issue electronic certificates only. An e-certificate will be provided once all assessments have been successfully completed.
Printed (hard copy) certificates can be requested. These are produced by the awarding body and are chargeable at the awarding body’s rate plus a £10 administrative fee.
6.2. PulsePoint Training Solutions Ltd (In-House) Courses:
PulsePoint-issued courses include a hard copy certificate as standard upon successful completion.
Additional or replacement hard copies are available on request and are subject to a £10 administrative fee.
6.3. Replacement Certificates:
Replacement electronic or printed certificates for awarding-body courses will be charged at the awarding body’s replacement rate plus a £10 administrative fee.
Replacement PulsePoint certificates are charged at £10 per copy.
7. Data Protection
7.1. All personal data will be processed in accordance with UK GDPR and the Data Protection Act 2018.
7.2. Your information may be shared with the relevant awarding organisation solely for certification and quality assurance purposes.
8. Liability
8.1. PulsePoint Training Solutions Ltd’s liability for any claim arising from course attendance shall not exceed the course fee paid.
8.2. We accept no responsibility for loss or damage to personal property while on our premises or training sites.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Venue Changes
10.1. PulsePoint Training Solutions Ltd reserves the right to relocate any course to an alternative venue within 20 minutes’ travel of the originally advertised location.
10.2. By booking a course, you agree to attend at any such alternative venue.
10.3. No refund or compensation will be provided if you are unable or unwilling to attend the alternative venue, provided it is within the 20-minute radius.
10.4. Delegates will be notified of the venue change as soon as reasonably possible.